Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What is the typical shipping timeframe for furniture?
Most of our handcrafted furniture pieces are shipped within 10-14 business days. Custom orders may take 4-6 weeks depending on the complexity of the design and material availability.
Do you offer international shipping?
Currently, Reimagine Designs ships to the continental United States and Canada. We are working on expanding our logistics to support international delivery in the near future.
What is your return policy for home decor items?
We offer a 30-day return window for most decor items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Sustainability is at our core. We partner with artisans who use FSC-certified wood, recycled textiles, and eco-friendly finishes to ensure your home is as kind to the planet as it is beautiful.
Can I request a custom size for a specific product?
Yes, many of our tables and shelving units can be customized. Please contact our design team via the 'Custom Orders' page with your specific dimensions for a personalized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.